Paid services wait time

Website Bug Report
According to the guys over in the CS forum, the wait times provided are system generated. The problem with this is - all day, paid services have been taking upwards of 7-10 hours for quite a large number of people, yet the average wait times listed are still 1 hr.

I'm not even sure if this is a bug, it could just be very slow update processing, or pooling from too large of a sample size to be fully accurate, but the CS guy did point me here so I figured I'd post something.

The problem isn't so much that it's taking so long - it happens, and you're even warned beforehand it's possible for it to take up to a couple days. The problem is the site is flat out telling you the average wait time is about 1 hr - so expect that, and then see the figure was wildly inaccurate and everyone is waiting more like 7-10, well, it's a bit annoying. Not that I'll personally be using the services again anytime soon, but it would be nice if they could update a bit more accurately.
IM GOING ON 17 HOURS 17 HOURS WHAT THE HELL BLIZZARD
oh and blziz hasnt said a !@#$ing word about it yet to me.

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