Bug with the quest "Cryin' My Eyes Out"

Bug Report
I am unable to do the quest "Cryin' My Eyes Out" because the mobs I am to kill are all green to me and I am unable to kill them. As well I find that there's no mobs in the alliance base that would be a following quest. Any chance can you move me to a proper phase so I would be able to contune on the quest lines. The mobs are green to me there for I am not able to attack them in order to kill them. I don't know how the GM Response (see below) relates to my current issue. The gm is talking about not giving out hints. I am not asking for any hints just to be fixed so I am able to contune on my quest line.

-GM response is.
This is the latest response from Customer Support:

Thank you for contacting the Game Master Department. We apologize that the wait has been so long.

First, Blizzard Support does not provide game hints. Second, we've looked over the information you've provided in your ticket, and feel that you may be able to find the answer you're looking for on one of our official fansites. Below are some great resources for quest information, gameplay hints, and even some basic help on playing your character:

Your fellow players - many players have had or asked the same questions you have.

The Blizzard Forums or other discussion groups.

www.wowhead.com - Wowhead features enormous amounts of user-driven information, through basic game information, comments on database entries and screenshot submissions! The site also features forums, where users can ask questions, discuss important World of Warcraft-related topics, recommend and share favorite addons, and much more.

www.wowpedia.org - Wowpedia is a wiki dedicated to cataloging the Warcraft universe (with a focus, though not priority, on World of Warcraft); covering the entire Warcraft series of games, RPG reference books, strategy guides, novels, comics (manga and otherwise), and other sources.

We hope these resources can help guide you to the answer you're looking for. Thank you again for contacting us.

Blizzard Entertainment
Customer Support ticket #31684096
the mobs are green to you because forest hozen is a faction that you're exalted with. did you faction change at all, or did you just not do this quest/miss it until you were already past neutral with the hozen?

you can check "At War" on the reputation tab to kill them and loot the items, you wont lose reputation for killing them
yea I did a faction change I should have rembered that I could do "At War" with the faction thanks.
Thanks for this thread! Solved the issue for me as well.

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