MISSING ACHIVEMENT MOUNT!

Technical Support
I COMPLETED THE GLORY OF THE FIRELANDS ACHIEVEMENT AND MY MOUNT WAS NEVER AWARDED TO MY MOUNT TAB...PLEASE EXPLAIN....WHY THIS HAPPENED. I HAVE OPEN TICKET BUT STILL NOT GOOD.
i love blizzard.....unknown twist pops up leaving bitter taste.
This happened to a guild member of mine over blizzcon weekend this year. She put in a ticket and nothing. Can you please look up her toon Misteek and reward her the mount. She has the achievement and done everything correctly. There was a whole crew of us in there. Everyone got it but her.

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