Mountain O' Mounts - No Red Dragonhawk?

Customer Support
I already submitted a ticket, but anyone else having an issue with receiving the mount? Even with the Blue Dragonhawk?
I checked my mailbox, my inventory, my mount list. Then logged completely out, logged back in and nothing. The achievement itself still says that I earn the mount, so this is kind of weird that I didn't get anything.
11/29/2012 07:00 PMPosted by Vrakthris
Our QA department has been looking into this one. We hope to have a resolution implemented as soon as possible.
I didn't get my jade pandaren kite when I got my 150 mount achievement. Just do like I did and put in a ticket, include the word "bug" at the start of your ticket and a gm will mail you the mount you earned.
11/30/2012 09:15 AMPosted by Ahveros
I didn't get my jade pandaren kite when I got my 150 mount achievement. Just do like I did and put in a ticket, include the word "bug" at the start of your ticket and a gm will mail you the mount you earned.


Did a GM mail you the mount...?

Edit: Well what the hell, they mailed you the mount, but not me?
11/30/2012 09:26 AMPosted by Atrinnity
I didn't get my jade pandaren kite when I got my 150 mount achievement. Just do like I did and put in a ticket, include the word "bug" at the start of your ticket and a gm will mail you the mount you earned.


Did a GM mail you the mount...?

Edit: Well what the hell, they mailed you the mount, but not me?
Yeah they mailed me the mount. If they didn't mail you your mount then maybe it's in the mail but your mailbox is full, so you might need to clear some stuff out of your mailbox and relog. If your mailbox isn't full then check your mount tab for it, maybe they just gave you the mount there and if it's not there then reopen the ticket and tell them your problem wasn't resolved correctly.
11/30/2012 10:16 AMPosted by Ahveros


Did a GM mail you the mount...?

Edit: Well what the hell, they mailed you the mount, but not me?
Yeah they mailed me the mount. If they didn't mail you your mount then maybe it's in the mail but your mailbox is full, so you might need to clear some stuff out of your mailbox and relog. If your mailbox isn't full then check your mount tab for it, maybe they just gave you the mount there and if it's not there then reopen the ticket and tell them your problem wasn't resolved correctly.


I'm pretty sure it just wasn't sent to me.... =/....
I didn't get my jade pandaren kite when I got my 150 mount achievement. Just do like I did and put in a ticket, include the word "bug" at the start of your ticket and a gm will mail you the mount you earned.


Not necessarily. There are times when a character may not have received a pet/mount that we can verify that they should have. In those cases our In-Game Support department may be able to help by sending the item ourselves.

This is a bit different as it isn't something that may occur every now and again to only a few players. This is a known issue that is impacting a lot of folks who should have otherwise received a mount from a recently gained achievement.

Our QA department is looking into it. They and our Development teams will try to develop a resolution for it, which may be in the form of a hotfix that can be applied almost immediately. The goal would be with this fix for everyone who should have received a mount to get it automatically when they log in after the fix is applied.
Is there a chance that a fix will be added in on Tuesday, or is this issue really complex? That's what most people are wondering, I think, is how complex this issue is... Some people did get the mount, and others didn't... I saw someone on my server this morning with it, and he had told me that he earned the achievement and the mount was added to his journal just like it would normally...
11/30/2012 01:27 PMPosted by Atrinnity
Is there a chance that a fix will be added in on Tuesday, or is this issue really complex?


We're hoping for well before next Tuesday actually. Though I cannot make any guarantees, from what I've seen we may have something applied before tomorrow.
11/30/2012 01:43 PMPosted by Vrakthris
Is there a chance that a fix will be added in on Tuesday, or is this issue really complex?


We're hoping for well before next Tuesday actually. Though I cannot make any guarantees, from what I've seen we may have something applied before tomorrow.


OMG you have no idea how happy this makes me!!!!!
Happy to hear that got my FL raid achieve last night can't wait to actually get to get my mount and ride it lol
Excellent! I had just got to 100 on my warlock. Got the achievement looked at my mounts nothing, ran to the mail box nothing, logged out logged in nothing, exited the game completely logged back in nothing. I was just about to do the sad face thing and was debating putting in a ticket when I came here to check If there was a change or issue and found it!

So I will wait before harassing the GMs with a ticket :P
I got my glory of the firelands achievement done last night, so pissed off I didnt get it. my luck i will sign on just before i go to work tomorrow and have to wait whole 10hrs to see it again....since today was my day off...lmao the timing
I am having the same problem with Mountain O Mounts achieve.
nothing for days, kind of aggrivated.
I'm guessing the restart tomorrow is for the mounts fix?
Also on the list of poor bastards that are missing their Jade Kite. :-(
Happened to me tonight with my Glory of the Pandaria Hero D:
Happened today with my dragonhawk. So excited and it never shows. So sad!
i just got this achievement i work so hard to get and no dragonhawk in the mail..made a ticket ..i truly hope i get it cause im just totally upset..i work for months on this..ugh

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