Need help on a paid race change not working.

Customer Support
I recently paid for a race change on 02/28/2013 for $25. I received an email notifying me that my order was completed. When I logged in to the game the character screen did not reflect such change and I'm stuck with the same race minus the $25 I spent. Would appreciate if something could be done about this issue.


There is a known issue and it is taking some time for the transactions to go through at the present.
As noted, we are aware of some delays with character services. We will provide what updates we can, when available, in the linked thread.

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