Can't log in - "character update process"

Customer Support
Whenever I try to log into my recently transferred character and it says I cannot log in until the character update is complete. I tried deleting my chache and that didn't work.

Also I played on the character last night for multiple hours only 30 minutes after the transfer was made, so the transfer is definitely complete.

Any help on how to fix this?
bump
Same thing happened to me, did you ever find a fix?
Same thing happened to me, did you ever find a fix?


This one was denied for some reason, Gramma. More details than that - I'm afraid I don't have.

You'll want to open a petition on this, you can use the Support link in the dropdowns above and just follow the prompts so that this can be looked into further. You may well get a webchat option on this one.
Im having the same issue
I just had it last night as well.
Huntingtons, it is best you post a new thread as this one is rather dated. You need to open a ticket.

Join the Conversation

Return to Forum