Welcome to Mac Technical Support

Mac Technical Support
This forum exists to provide World of Warcraft customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum (7am-8pm Pacific, 7 days a week), it is not meant as a place to resolve complex issues, due to the nature of forums. If you cannot resolve your issue through the forum, we highly recommend contacting us through other means.
  • By Phone: 1-800-592-5499 to speak to a live representative 7AM – 8PM Pacific Time, 7-Days a week.
  • By Webform: Blizzard's Technical Support team provides a Web Form for you to fill out which collects most of the information necessary to quickly and efficiently provide you with a solution. https://us.battle.net/support/en/ticket/submit

  • Billing or account issues should be sent to the Billing department
  • Phone Support: Live Billing and Account Services representatives are available to assist you with your questions and concerns. 1-800-592-5499 Hours: 7AM – 8PM Pacific Time, 7-Day Support
  • Webform: Blizzard Support provides a Web Form for you to fill out which collects most of the information Billing and Account Services will need to be able to quickly and efficiently provide you with a solution. https://us.battle.net/support/en/ticket/submit

  • Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Mac Technical Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct (http://us.battle.net/en/community/conduct) and the Forum Guidelines below.
    In addition to the forum Code of Conduct (http://us.battle.net/en/community/conduct), here are some common courtesy guidelines to follow. While these do technically fall within the bounds of the Code of Conduct, these cover more specific examples of common errors that will lead to thread deletions or posting privileges being revoked.

    • The World of Warcraft forums are for discussion of topics directly related to World of Warcraft.
      The forums here are specifically to discuss the game and related topics. Any topics not related to World of Warcraft, Battle.net, or Blizzard Entertainment are subject to deletion.

    • Don't post in all capital letters, use a misleading title, excessive punctuation, and/or non-standard symbols, etc.
      While everyone wants their posts read, we ask you to refrain from using these types of tactics in order to bring more people to your thread. Let your post stand on its own merit. Threads violating this guideline are subject to deletion.

    • Please make new posts for your own issue.
      Make a new post for your own issue, except where a solution has already been posted. Otherwise, please do not change the subject.

    • Using the words "Blizzard," "Blue," or any community team members' names in a thread topic is frowned upon.
      Everyone would like Blizzard to read and acknowledge his or her post, and we understand that; however, use of such words in the subject line does not help that come to pass. Please make your thread title relevant to the post subject. Threads violating this guideline are subject to deletion.

    • Posting "First" or IBTL ("in before lock") constitutes as spamming.
      You will be suspended if you create a post that is intended to call out that you achieved a specific reply number in a thread. This is considered spamming. Posting IBTL ("in before the lock") is not helpful, and if you feel a thread should be moderated please use the rating button to do so.

    • Do not "bump" posts.
      The act of posting simply to bump a thread is considered spamming. This also includes bumping very old threads for no reason (called "necro bumping" or "necroing"). You can bump your thread if it falls past the second page.

    • Do not hijack threads with your new topic.
      Posting an issue which is similar but distinct from the original topic means that replies must either ignore your post or that of the original poster.

    • Petition posts are frowned upon.
      These are discussion forums and, as such, we ask that you hold discussions. Creating a thread to ask for replies as votes is not a discussion. Threads violating this guideline are subject to deletion.

    • Do not post about locked or deleted threads.
      Posts that are moderated have a reason behind the moderation. It's up to you to read the forum Code of Conduct and these guidelines to determine what you did wrong, learn from your mistake, and attempt to post again without breaking any rules.

    • Please refrain from posting commentary or complaints about the game, the support process, or policy enforcement.
      We understand that emotions can run high while dealing with technical issues, but such posts do not advance our goal of providing assistance to the widest audience of customers in this forum. If you feel that a Support employee has acted inappropriately, please send feedback to Support@Blizzard.com

    • Please do not post direct contact info for other companies.
      It is OK to post links to websites where contact info can be found, but posting actual info here on the forums is not permitted.

    There is also cool down period we institute during times of high forum traffic. If you are violating policy during one of these times due to frustration, you will be given a three-hour cool down suspension. This does not get logged on your record and is simply in place to keep the forums readable and civil. Serious violations will still have the appropriate action taken against them as documented in the Code of Conduct, and we do keep track of these cool down periods separately—if one is found to be repeatedly violating policy, appropriate action will be taken.
    When requesting help on the forums, there are a few things to keep in mind if you want to get the best help fast.

      1. Please, don't just post "It doesn't work!" "It crashes" or anything similarly uninformative. That's like telling your doctor "I'm sick" without giving the symptoms and expecting a cure. Be specific. If you're getting an error, post it. Exact text, whenever possible, is best.

      2. Specs are extremely helpful!

      Obtaining System Information
        1. Hold the 'Option' Key and choose System Profiler/Information from the Apple Menu.

        2. Copy the information from the following sections:
      • Hardware (remove the Serial Number line)
      • Graphics/Displays
      • Software (remove the Computer Name and User Name lines)

      Paste the above text along with a description of your issue to your post/thread.

    Also, if you look in /Applications/World of Warcraft/Errors, you'll find any crash reports that have been created. If you could copy/paste the contents of the most recent log, that will help quite a bit. Thanks!

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