Welcome to Warcraft - Frequent Questions

New Player Help and Guides
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Note that this FAQ has been updated to reflect the 6.0.2 patch and the Warlords of Draenor expansion!

Hello all, and welcome to World of Warcraft! This can be a very rewarding game and offers a variety of cool experiences with the chance to meet some interesting folks. We'd all like to extend a hearty welcome to the newest members of our ever-growing community and wish you the best of luck in your gaming experience.

Before we get started, one of the first questions you might be asking is why the text of certain posters is in green or blue. Green is because those posters are forum MVPs. They have no special privileges or powers and, besides the text, are in no way different from many posters you might meet on these forums. MVPs are recognized by Blizzard for providing consistently accurate information and helping to maintain a positive atmosphere on the forums. This, of course, does not preclude some of them from being a little snarky and sarcastic at times!

You will also notice posters that represent themselves with blue font. These are official representatives that work for Blizzard. They do have the ability to answer many questions and offer some bans when the situation warrants it.

More information about these two can be found in the first sticky on the General Forums, as well as links to the forum Guidelines and Code of Conduct:


Moving on! While Warcraft can be a very exciting experience, there are likely many questions you will ask along the way and a few problems you might run into. Fear not, for all the people who post in these forums (whether they'd like to admit it or not!) were in the same boat at one point or another. In fact, you might even see some of them come in here and ask questions of their own! Take this as a sign that not everyone knows everything about the game!

For your reading ease, the most asked questions will be highlighted in this thread. Refer to the Categories and list below to easily navigate your way through the posts (you can also do a ctrl+f search for any important terms). As always, have fun while playing Warcraft and happy hunting!


Rules of the Game
a. Buying Characters
b. Buying Gold
c. Private Servers
d. Reporting Others/Being Reported

The Game
a. Order/Content of Expansions
b. Server Transfers (What are they, where can I transfer to?)

Character Information
a. How to repair
b. Level requirements for Helms/Shoulders
c. Armor/Weapons for Classes
d. Professions: What level, How to Unlearn
e. Talent Points: What are they, How to Change
f. Glyphs: General Information
g. Mounts: Level/Training/Cost
h. Spells: Where are they, how to change action bar

Zones. etc.
a. Levels of Zones
b. Levels of Dungeons
c. Levels of Raids
d. Levels of Battlegrounds
e. Scenarios

Auction House
a. How to Place Items
b. How to Buy Items/Bid on Items
c. How to Cancel Auctions
d. Black Market Auction House

User Interface
a. Coordinates
b. Chat Channels
c. Add Ons

Basic Mechanics
a. How to Swim
b. How to Unstack Items
c. Other Keyboard commands
d. Mouse (basic)

Common Problems
a. Destroyed Hearthstone
b. Cannot return to corpse after death
c. Failing Quests
d. GM Tickets

Useful Links
a. General Information
c. Guild Recruitment
d. Choosing a Server (How to)
Rules of the Game

a. Buying Characters

You may be tempted to buy a nice, shiny new max-level character from a website. Blizzard does not look favorably upon this action and will usually ban an account if such activity is discovered.

There are other reasons that you might want to avoid such a decision. For one, there is little guarantee that the character you end up with is the character advertised (there's no way for you to know!). For another, accounts are linked by passwords and 'secret questions', so you have to have faith that the person selling you the character is going to give you both of those. These are two of the most obvious reasons, but I'm sure other community members will provide more!

But what if you really want a near-max level character now? What if your friend is at max and really wants you to play? Well, Blizzard does have two options that players may consider: purchasing Warlords of Draenor comes with a single free character boost to level 90; you may purchase additional boosts for other characters via their online store.

b. Buying Gold

Buying gold is also against the rules of the game, as it creates an unfair advantage for certain players and can have a profoundly negative impact on a server's economy. Other risks include: being banned, getting your account hacked or stolen, getting personal (non-game related) information stolen, or even discovering little viruses on your computer!

c. Private Servers

Private servers are against the rules as well. The way Blizzard maintains the game and produces new content is not only through direct sale of the game and expansions, but also through the monthly fee. In addition, private servers are well known for having problems, such as maintenance and very small communities. You also must have faith that what you are connecting to is virus-free!

d. Reporting Others/Being Reported

If you find that someone is breaking the rules either in the game or on the forums, you have the option to report them for their behavior. Hitting the '?' on your bar in the game will bring up a menu to do so. On the forums, hovering over a post will reveal a 'thumbs down' button - click the drop down menu and select what option you want; if the first three aren't what you're looking for, continue down to 'Report' for other options. The report box will show up at the bottom of the post.

What happens if you or another player is reported? Blizzard will first investigate the matter - so long as you are abiding by the rules of the game or the Code of Conduct on the forums you have nothing to worry about! If you are found to have violated some principle, the repercussions depend on both the severity of the infraction and how many times you have broken rules in general.

Blizzard operates on what they term a 'penalty volcano'. As you gain more and more infractions, the punishments become more and more severe, ranging from a temporary ban of a few hours to a permanent ban from the game or the forums (depending on where your infractions occurred). Bans can be challenged but rarely result in dismissal unless Blizzard has clearly made a mistake.

The Game

a. Order/Content of Expansions

At the beginning of an expansion, players can typically purchase World of Warcraft bundled with all the other previous expansions. The newest expansions often come with a character boost for those wanting to jump right into things.

Close to the release of a new expansion, the previous expansion is usually wrapped into the bundle.

b. Server Transfers

You may have decided that your first server was not what you thought it would be. You may transfer from server to server for a small fee, even from PvE (player-versus-environment) to PvP (player-versus-player) or back again! More information on the rules governing server transfers can be found here (click on the drop-down menu):


In addition, you may want more information about any servers you are considering transferring to, including time zones and when the realms were created (older realms tend to be more populated). If so, consider following this link for more information:

Character Information

a. How to Repair

Get in too many fights and your gear will start to suffer, so much that it can become unusable. There are many vendors, usually in cities or towns, that will repair your armor and weapons for a fee. The easiest way to find these vendors is to use the drop-down menu to the top left of your mini-map. Select 'Repair' and any vendors that can offer such a service will appear on your mini-map.

b. Level Requirement for Helms/Shoulders

This is a common question, as so many of us want to fill all those slots on our characters as quickly as possible. Helms are generally only available beginning at level 24 (with the Azure Silk Hood, a Cloth crafted item). There are some that are available sooner that offer a marginal amount of armor, but these are usually only available during such holiday events as Hallow's End and Noblegarden. Shoulder armor is available sooner, around level 15, usually as drops from various monsters.

c. Armor and Weapons for Classes

Not every Class can use every type of Armor or Weapon. Generally speaking, Classes can use any Armor type that falls below their own (for instance: Hunters at level 40 or above can also use Leather and Cloth in addition to Mail if they desire):

Cloth: Priest, Mage, Warlock
Leather: Rogue, Druid, Hunter, Shaman, Monk, Demon Hunter
Mail: Warrior, Paladin, Hunter (@40), Shaman (@40)
Plate: Warrior (@40), Paladin (@40), Death Knight

Some classes can also use Shields: Warriors, Paladins, and Shaman

The weapons available to your class can be found in the General (first) Tab of your Spellbook. Hovering over Weapon Skills will show all the weapons you are able to use.

d. Professions

Gathering professions can be learned at level 1 (Herbalism, Mining, Skinning). Crafting professions can be learned beginning at level 5. Archaeology is available at level 20. You can have any combination of Gathering or Crafting Professions (for a total of two), yet you can have all the Secondary Professions (Cooking, First Aid, Fishing, and Archaeology).

The most popular question is how to unlearn a profession once you've learned it, in case you want to switch out and try something new. The fix is quick and simple: open up your spellbook at the bottom of your screen, click on the 'professions' tab, then click on the circle next to the Profession you want to discard.

Notes: You cannot unlearn the Secondary Professions. You also will 1) start out with your new Profession at a skill level of '1' and 2) if you decide to return to your old Profession, you will start all over again at a skill level of '1'

e. Talents

You start being able to select talents at level 15 (one from a group of three), and then periodically thereafter. The most popular question here is how to change your talents:

Go to your regular Class trainer. There will be an option to unlearn all your Talents. Doing this will incur an initial small fee, but this fee increases each time, going all the way to 50 gold. Once unlearned, you may then choose your new talents.

f. Glyphs

With the Legion expansion, Glyphs are special 'tweaks' that you can assign to spells for cosmetic purposes. They can be learned via Inscription or purchased from the Auction House.
g. Mounts

You will have the opportunity to purchase and ride a variety of mounts. You can first ride a land mount at level 20, then you will be able to ride an epic land mount at 40. Once you hit 60 you have the option of purchasing your first flying mount! (Paladins/Warlocks/Worgen have exceptions with the Ground mounts, Druids have exceptions with the Flying mounts)

Ground Mounts:

Apprentice Riding @ level 20: 4G training/1G mount (comes with "Summon <mount>" spell for Paladins/Warlocks; comes with Running Wild for Worgen)
Journeyman Riding @ level 40: 50G training/10G mount

Flying Mounts:

Expert Riding @ level 60: 250G training/50G mount (comes with "Flight Form" for Druids)
Artisan Riding @ level 70: 5000G training/100G mount
Cold Weather Flying @ 68 (to use in Northrend): 500G - can be used with either "expert" or "artisan" level mounts; trained in Borean Tundra (Valiance Keep - Alliance, Warsong Hold - Horde)
Wisdom of the Four Winds @ 90 (to use in Pandaria): 2500G - can be used with all flying mounts; trained in faction shrines within the Vale of Eternal Blossoms

Note: You have to purchase all Riding Training before proceeding to the next tier! Cold Weather Flying and Wisdom of the Four Winds are not considered a 'tier', so you can go directly from Expert Riding to CWF/WotFW.

Also note: Mounts scale with riding skill now, so if you buy a non-epic ground mount and buy Journeyman training, the mount will travel at 100% speed (up from 60% initial Apprentice tier speed). This means that Paladins/Warlocks/Druids only need to purchase the first of their mount/flight form spells if they so choose.

h. Spells: Where are they, how to change action bars

First, locate your 'Spellbook' on the bottom of the screen, roughly in the middle near your quest log. Any 'spells' or abilities will be located here. When you first start out, your new abilities will be automatically placed on your lower left action bar, but not necessarily in the position you want!

Option 1) Hold down <Shift> to drag items from your button bars. Drop them onto other button bar slots to rearrange them, or drop them onto the ground to put them back into your spellbook. Helpful for when you have a few changes to make.

Option 2) Go to your Interface menu (computer icon-->interface) and choose 'action bars', then 'unlock action bars'. You may want to activate the other action bars while there by making sure the check marks are showing. Open your Spellbook and begin moving abilities around. This is helpful when you have a lot of changes to make.

Zones, etc.

a. Levels of Zones

Eastern Kingdoms: http://www.wowhead.com/?zones=0#0+2+4
Kalimdor: http://www.wowhead.com/?zones=1#0+2+4
Outland (Burning Crusade): http://www.wowhead.com/?zones=8#0+2+4
Northrend (Wrath of the Lich King): http://www.wowhead.com/?zones=10#0+2+4
Pandaria (Mists of Pandaria): http://www.wowhead.com/zones=12#0+2+4

b. Levels of Dungeons (instanced area that a small group can enter - usually 5 or fewer)


c. Levels of Raids (large scale instances designed for10- and 25- man raids)


d. Levels of Battlegrounds (instanced areas where you and members of the same faction compete with members of the opposite faction)


e. Scenarios (instanced areas where a very small group of players complete an objective)


Auction House

a. Placing Items

The Auction House can be a major source of money for you. It is easy to place an item on the Auction House (found primarily in any racial capitol in Kalimdor and the Eastern Kingdoms, as well as some neutral cities and sanctuaries). Alliance, Horde, and Neutral auction houses are linked together.

<Shift>+left-click to see if the item is already for sale
If so, undercut the price by whatever you see fit
If not, you can either a) wait until the item is for sale or b)see what similar items are selling for at that level and price accordingly

Note: the money you make from your Auction may take as much as an hour to show up in your mailbox. This is due to an ongoing effort by Blizzard to keep an eye out for gold-sellers and buyers.

b. Buying/Bidding

Buying is easy! Just click the button and confirm your purchase. Note: the items you purchased will be available immediately in your mailbox.

You may sometimes see an item that has no 'buyout' price. Instead you have to bid on the item - if you are outbid, your money will reappear in your mailbox and you will be free to rebid up until the auction ends. Note that cannot cancel bids that you make!
c. Canceling Auctions

You can cancel any auction you place on the Auction House. You cannot, however, cancel any purchases or bids you have already made!

In your Auction House interface (where you search for items and place bids, etc.), you'll find three tabs, assuming you have no Add Ons. Select the "Auctions" tab. Select the item in the list that you have placed, then hit the "Cancel" button :)

d. Black Market Auction House

The Black Market Auction House is an AH not linked to the others, introduced with Mists of Pandaria. Instead of players placing items for sale, some well known NPCs are the sellers! The BMAH is located in the Veiled Stair, accessible via the Valley of the Four Winds. Items offered include highly sought after pets, mounts, and armor.

The catch? You never know what is going to be offered, items are offered for a limited time, and the prices are extremely high!

User Interface
a. Coordinates

Often you will hear people give out coordinates to important locations. This may confuse you, as there is no way in the game to locate these coordinates. You can, however, download what is called an 'addon' in order to have this information available. This page explains the coordinate system in greater detail and offers some suggestions you can consider:


b. Chat Channels

To enter a chat channel, type the following:

/join general
/join trade
/join localdefense
/join worlddefense
To leave, simply substitute /leave for /join.

c. Add Ons


All the information about what Add Ons are and some suggestions can be found there :)

a. How to Swim

Don't be embarrassed, because everyone had this problem! To swim, simply press forward (as if you wanted to walk) and hold down your right mouse key in order to look down. Alternatively you can press 'x' to sink and 'spacebar' to rise, though this will generally be slower.

b. How to Unstack Items

Simply hold down <Shift> and right-click on your stack. A small window will open and split the stack as you wish into smaller increments.

c. Other Keyboard Commands

- Num Lock: Auto-run
- W, A, S, D: Movement (or you can use the arrow keys)
- Q, E: Strafe left and right
- Space Bar: Jump (Land), Rise (Flying or Swimming)
- X: Sit (Land), Descend (Flying or Swimming)
- Z: Unsheathe Weapon
- /: Walk/Run toggle
- T: Target (be careful if you have auto-attack on)
- TAB: Cycle through targets
- Enter: enter chat channel
- /: after Enter, for chat commands
- /r: return a whisper (usually purple text)
- /em: emote
- /say: switch to regular speech
- V: Show name plates (over heads)

d. Mouse (basic)
- left-click: select target (to attack, buff, etc.)
- right-click: melee attack; if not in melee range, will put you in attack posture; also used to interact with NPCs (this can be changed to left-click in the Interface menu under Controls)
- dual-click: move forward

Common Problems
a. Destroyed Hearthstone

You've destroyed your Hearthstone! Now you find that you cannot teleport back to your inn! Relax, for all you need to do is visit the nearest Innkeeper and bind yourself there (as if you still had your stone) and you'll get a replacement.

b. Can't get to Corpse

You may have died in some awful place that you can't get to in your Spirit Form. There are a few options to deal with such a problem:

1) Rez at the Spirit Healer. All you need to do is talk with the Healer - keep in mind you will be awarded with a massive debuff to your stats and a good chunk of durability loss for your equipment! This is, however, the easiest choice, and your stats will return to normal after a set amount of time (you'll still need to repair, however).

2) If you've already left the Spirit Healer you can click the 'Return to Graveyard' button at the top middle of your screen. You can also use the 'Auto Unstuck' feature in your '?' menu to return to the nearest Healer.

3) If nothing else works - such as your Spirit is now stuck - then file a GM ticket (again, the '?' menu will help you with this). It may be a long wait until you are assisted, so consider either logging off or hopping onto another character. (see below for more on GM tickets)

c. Failing Quests

You will almost certainly come across a quest or two that you thought you could take on but end up ultimately failing - escort quests come to mind. Fret not about this, as you will be able to open your Quest Log, select the Quest, then select 'Abandon'. Returning to the initial quest giver will allow you to repeat the quest. (There are a choice few quests where you are not able to do this - simply fill out a GM ticket to be helped!)
d. GM Tickets

GMs are Game Masters that are employed by Blizzard to help players in the game. They will also respond to reports of harassment and other such infractions.

To fill out a GM ticket, go to the '?' at the bottom of your screen. This will pull up a menu where you have the option of opening a ticket. When you fill out your ticket be as concise and informative as possible. General information to include would be: your character's name, the realm, and what time the problem occurred (and who was involved, if reporting someone).

GMs will generally attempt to contact you in the game. Sometimes the wait can be rather long, so it's perfectly all right to log off or jump onto another character. If you log off, an in-game e-mail will be sent once the problem is addressed. If you are on another character, the GM will contact you on that other character.

Useful Links
a. General Information

NPCs, Quest Information, Gear Information, etc:


Lore, Realms, Zones, In-Depth, etc:

http://us.battle.net/wow/en/forum/1011637/ (Lore)

b. Refer-A-Friend

How To:


c. Guild Recruitment

Thats for recreating this one Frejya. Lots of thumbs up for you!
Thats for recreating this one Frejya. Lots of thumbs up for you!

Thanks :) Not every link has been switched to reflect the new site - still waiting for some sticky authors on the old site to move over those threads - thankfully those links are few and far between right now!

d. Reporting Others/Being Reported
If you find that someone is breaking the rules either in the game or on the forums, you have the option to report them for their behavior. Hitting the “?” on your bar in the game will bring up a menu to do so. On the forums, hitting the red “biohazard” symbol in the top right of any post will allow you to select the reporting option.

The way to report someone has changed: no red biohazard button anymore :-).

But thank you for copying it and other useful info over.

d. Reporting Others/Being Reported
If you find that someone is breaking the rules either in the game or on the forums, you have the option to report them for their behavior. Hitting the “?” on your bar in the game will bring up a menu to do so. On the forums, hitting the red “biohazard” symbol in the top right of any post will allow you to select the reporting option.

The way to report someone has changed: no red biohazard button anymore :-).

But thank you for copying it and other useful info over.

I...yeah, I've got to get used to things here :P Thanks for the catch!
Thanks, Calinos :)
Yeah useful post. Nice how it shows on top of searches with thumbs up. But one minor clarification:
a. Destroyed Hearthstone

You've destroyed your Hearthstone! Now you find that you cannot teleport back to your inn! Relax, for all you need to do is talk to the nearest Innkeeper to acquire a replacement.

To get a new hearthstone you need to bind your location to the innkeeper. If you don't have a hearthstone they'll give you one after you bind. There's no longer a gossip asking if you want a new one.
Thanks, Ro ;)
"d. How do I change the abilities on my button bars?

Hold down <Shift> to drag items from your button bars. Drop them onto other button bar slots to rearrange them, or drop them onto the ground to put them back into your spellbook."
Updated - thanks Jonrock. Put it under 'h' ;)
*insert carnival music*
Point blank... Do we have to buy "master riding" before we can buy the License to fly in Azeroth?
Point blank... Do we have to buy "master riding" before we can buy the License to fly in Azeroth?


Regular Flying → Cold Weather Flying ↔ Azeroth Flying
[optional] ↓
Epic Flying → Cold Weather Flying ↔ Azeroth Flying
[optional] ↓
Master Flying → Cold Weather Flying ↔ Azeroth Flying

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