Latency alta

Suporte Técnico
Na ultima semana estou tendo latência muito alta ( em torno de 400 world e 300 home), o que vem me impedindo de jogar solto, uso conexão wireless (não tenho possibilidade de cabeamento) porem nunca tive problemas até então. Dei uma procurada no fórum e realizei alguns testes que são indicados, sem demais espero algum retorno do suporte pra entender o que esta acontecendo.

O problema do lag aparentemente só afeta os jogos da blizzard, não tenho tido o mesmo problema em outros games ou com navegação e streaming.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 344 | 344 | 1 | 182 | 2129 | 1 |
| WirelessAP - 2 | 331 | 327 | 1 | 179 | 2124 | 3 |
| No response from host - 100 | 74 | 0 | 0 | 0 | 0 | 0 |
| 187-100-198-56.dsl.telesp.net.br - 0 | 344 | 344 | 3 | 185 | 2129 | 4 |
| 187-100-195-30.dsl.telesp.net.br - 0 | 344 | 344 | 7 | 190 | 2129 | 8 |
| 187-100-81-190.dsl.telesp.net.br - 0 | 344 | 344 | 9 | 191 | 2131 | 12 |
|hu-0-3-0-2-100-grtriotw3.priv.net.telefonicaglobalsolutions.com - 1 | 339 | 338 | 25 | 208 | 2161 | 29 |
|hu-1-1-0-0-grtmiabr6.net.telefonicaglobalsolutions.com - 0 | 341 | 341 | 130 | 310 | 2143 | 134 |
| No response from host - 100 | 74 | 0 | 0 | 0 | 0 | 0 |
| BLIZZARD-EN.ear2.Miami1.Level3.net - 1 | 338 | 337 | 159 | 332 | 2145 | 165 |
| 37.244.8.33 - 0 | 340 | 340 | 168 | 348 | 2261 | 170 |
| 24.105.31.50 - 0 | 340 | 340 | 185 | 362 | 2261 | 185 |
| 24.105.31.46 - 0 | 340 | 340 | 168 | 348 | 2250 | 171 |
| 37.244.1.103 - 0 | 340 | 340 | 188 | 366 | 2260 | 189 |
| 24.105.62.129 - 0 | 340 | 340 | 171 | 350 | 2262 | 174 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


TRACEROUTE:
traceroute to 201.69.169.101 (201.69.169.101), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.828 ms 0.867 ms 0.991 ms
2 * * *
3 37.244.1.100 (37.244.1.100) 1.979 ms 2.006 ms 2.090 ms
4 37.244.1.32 (37.244.1.32) 1.973 ms 1.989 ms 2.056 ms
5 xe-11-3-0.edge4.Chicago3.Level3.net (4.53.98.45) 1.573 ms 1.596 ms 1.602 ms
6 ae-2-14.edge5.Dallas3.Level3.net (4.69.143.229) 20.763 ms 20.784 ms 20.791 ms
7 TELEFONICA.edge5.Dallas3.Level3.net (4.59.36.26) 24.027 ms 24.041 ms 24.047 ms
8 176.52.251.50 (176.52.251.50) 57.087 ms 56.774 ms 56.776 ms
9 et3-1-0-0-grtsanem1.net.telefonicaglobalsolutions.com (5.53.3.142) 166.338 ms 166.427 ms 166.367 ms
10 84.16.10.154 (84.16.10.154) 169.216 ms 169.220 ms 169.202 ms
11 187-100-36-230.dsl.telesp.net.br (187.100.36.230) 172.661 ms 172.365 ms 172.335 ms
12 201-69-169-101.dial-up.telesp.net.br (201.69.169.101) 174.466 ms 175.378 ms 175.492 ms

26/10/2016 10:08:12 UTC
--------------------

TRACEROUTE:
traceroute to 201.69.169.101 (201.69.169.101), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.830 ms 0.833 ms 0.861 ms
2 * * *
3 37.244.1.100 (37.244.1.100) 1.921 ms 2.010 ms 2.034 ms
4 37.244.1.32 (37.244.1.32) 1.878 ms 1.928 ms 1.980 ms
5 xe-11-3-0.edge4.Chicago3.Level3.net (4.53.98.45) 1.547 ms 1.560 ms 1.571 ms
6 ae-2-14.edge5.Dallas3.Level3.net (4.69.143.229) 20.752 ms 20.790 ms 20.813 ms
7 TELEFONICA.edge5.Dallas3.Level3.net (4.59.36.26) 24.039 ms 24.041 ms 24.049 ms
8 176.52.251.50 (176.52.251.50) 55.079 ms 54.826 ms 54.798 ms
9 et3-1-0-0-grtsanem1.net.telefonicaglobalsolutions.com (5.53.3.142) 166.309 ms 166.293 ms 166.292 ms
10 84.16.10.154 (84.16.10.154) 169.184 ms 169.223 ms 169.218 ms
11 187-100-36-230.dsl.telesp.net.br (187.100.36.230) 172.006 ms 174.233 ms 174.022 ms
12 201-69-169-101.dial-up.telesp.net.br (201.69.169.101) 174.232 ms 175.377 ms 175.476 ms

26/10/2016 10:08:12 UTC
--------------------

PING:
PING 201.69.169.101 (201.69.169.101) 56(84) bytes of data.
64 bytes from 201.69.169.101: icmp_seq=1 ttl=47 time=174 ms
64 bytes from 201.69.169.101: icmp_seq=2 ttl=47 time=174 ms
64 bytes from 201.69.169.101: icmp_seq=3 ttl=47 time=174 ms
64 bytes from 201.69.169.101: icmp_seq=4 ttl=47 time=174 ms

--- 201.69.169.101 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3172ms
rtt min/avg/max/mdev = 174.362/174.494/174.861/0.212 ms

26/10/2016 10:08:12 UTC
--------------------

PING:
PING 201.69.169.101 (201.69.169.101) 56(84) bytes of data.
64 bytes from 201.69.169.101: icmp_seq=1 ttl=47 time=174 ms
64 bytes from 201.69.169.101: icmp_seq=2 ttl=47 time=174 ms
64 bytes from 201.69.169.101: icmp_seq=3 ttl=47 time=174 ms
64 bytes from 201.69.169.101: icmp_seq=4 ttl=47 time=174 ms

--- 201.69.169.101 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3172ms
rtt min/avg/max/mdev = 174.300/174.466/174.545/0.310 ms

26/10/2016 10:08:12 UTC
--------------------

TRACEROUTE:
traceroute to 201.69.169.101 (201.69.169.101), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.563 ms 0.606 ms 0.707 ms
2 * * *
3 12.129.244.189 (12.129.244.189) 0.292 ms * *
4 12.129.193.245 (12.129.193.245) 1.532 ms 1.588 ms 1.676 ms
5 12.122.251.185 (12.122.251.185) 1.122 ms 1.135 ms 1.139 ms
6 cr2.la2ca.ip.att.net (12.123.132.210) 36.762 ms 36.459 ms 35.463 ms
7 cr2.dlstx.ip.att.net (12.122.2.81) 32.669 ms 32.679 ms 32.679 ms
8 gar27.dlstx.ip.att.net (12.123.16.77) 33.300 ms 33.321 ms 33.113 ms
9 192.205.35.250 (192.205.35.250) 38.069 ms 38.015 ms 40.019 ms
10 94.142.98.11 (94.142.98.11) 77.771 ms 77.786 ms 77.153 ms
11 5.53.6.26 (5.53.6.26) 85.010 ms 85.026 ms 84.959 ms
12 94.142.98.156 (94.142.98.156) 198.129 ms 198.144 ms 197.758 ms
13 84.16.6.103 (84.16.6.103) 202.173 ms 202.796 ms 202.164 ms
14 187-100-36-230.dsl.telesp.net.br (187.100.36.230) 208.924 ms 208.954 ms 208.674 ms
15 201-69-169-101.dial-up.telesp.net.br (201.69.169.101) 209.499 ms 209.134 ms 209.299 ms

26/10/2016 10:08:14 UTC
--------------------

PING:
PING 201.69.169.101 (201.69.169.101) 56(84) bytes of data.
64 bytes from 201.69.169.101: icmp_seq=1 ttl=49 time=209 ms
64 bytes from 201.69.169.101: icmp_seq=2 ttl=49 time=209 ms
64 bytes from 201.69.169.101: icmp_seq=3 ttl=49 time=209 ms
64 bytes from 201.69.169.101: icmp_seq=4 ttl=49 time=209 ms

--- 201.69.169.101 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3207ms
rtt min/avg/max/mdev = 209.217/209.300/209.425/0.333 ms

26/10/2016 10:08:15 UTC
--------------------

TRACEROUTE:
traceroute to 201.69.169.101 (201.69.169.101), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.612 ms 0.709 ms 0.811 ms
2 * * *
3 12.129.244.189 (12.129.244.189) 0.321 ms * *
4 12.129.193.245 (12.129.193.245) 0.315 ms 0.400 ms 0.477 ms
5 12.122.251.185 (12.122.251.185) 1.152 ms 1.171 ms 1.174 ms
6 cr2.la2ca.ip.att.net (12.123.132.210) 34.723 ms 34.381 ms 34.375 ms
7 cr2.dlstx.ip.att.net (12.122.2.81) 33.023 ms 32.979 ms 32.016 ms
8 gar27.dlstx.ip.att.net (12.123.16.77) 34.740 ms 34.745 ms 34.745 ms
9 192.205.35.250 (192.205.35.250) 31.818 ms 31.828 ms 31.707 ms
10 94.142.98.11 (94.142.98.11) 71.844 ms 71.838 ms 71.833 ms
11 5.53.6.26 (5.53.6.26) 84.938 ms 84.995 ms 84.993 ms
12 94.142.98.156 (94.142.98.156) 197.864 ms 197.975 ms 197.985 ms
13 84.16.6.103 (84.16.6.103) 202.159 ms 218.684 ms 208.830 ms
14 187-100-36-230.dsl.telesp.net.br (187.100.36.230) 208.969 ms 209.040 ms 208.627 ms
15 201-69-169-101.dial-up.telesp.net.br (201.69.169.101) 209.716 ms 209.950 ms 209.365 ms

26/10/2016 10:08:18 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.5 0.6 0.4 1.3 0.3
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.1.100 0.0% 10 2.1 2.0 2.0 2.1 0.1
4. 37.244.1.32 0.0% 10 2.0 2.0 1.9 2.1 0.1
5. xe-11-3-0.edge4.Chicago3.Level3.net 0.0% 10 1.6 1.6 1.5 1.7 0.1
6. ae-2-14.edge5.Dallas3.Level3.net 0.0% 10 20.8 21.7 20.8 29.8 2.8
7. TELEFONICA.edge5.Dallas3.Level3.net 0.0% 10 33.4 29.0 24.1 38.0 5.5
8. 176.52.251.50 0.0% 10 56.4 57.3 55.4 58.6 1.0
9. et3-1-0-0-grtsanem1.net.telefonicaglobalsolutions.com 0.0% 10 166.2 166.4 166.2 166.7 0.2
10. 84.16.10.154 0.0% 10 169.2 169.3 169.2 169.3 0.0
11. 187-100-36-230.dsl.telesp.net.br 10.0% 10 172.1 172.2 172.1 172.5 0.1
12. 201-69-169-101.dial-up.telesp.net.br 10.0% 10 174.4 174.4 174.3 174.6 0.1

26/10/2016 10:08:11 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.5 0.5 0.4 0.5 0.0
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.1.100 0.0% 10 2.0 2.1 1.9 2.2 0.1
4. 37.244.1.32 0.0% 10 1.9 2.0 1.9 2.2 0.1
5. xe-11-3-0.edge4.Chicago3.Level3.net 0.0% 10 1.6 4.1 1.5 27.1 8.1
6. ae-2-14.edge5.Dallas3.Level3.net 0.0% 10 20.8 20.8 20.8 20.9 0.0
7. TELEFONICA.edge5.Dallas3.Level3.net 0.0% 10 24.0 25.2 24.0 34.3 3.2
8. 176.52.251.50 0.0% 10 55.1 56.5 54.9 58.4 1.2
9. et3-1-0-0-grtsanem1.net.telefonicaglobalsolutions.com 0.0% 10 166.4 166.3 166.2 166.4 0.0
10. 84.16.10.154 0.0% 10 169.3 169.3 169.2 169.7 0.1
11. 187-100-36-230.dsl.telesp.net.br 10.0% 10 172.1 172.2 172.1 172.4 0.1
12. 201-69-169-101.dial-up.telesp.net.br 10.0% 10 174.6 174.5 174.3 174.7 0.1

26/10/2016 10:08:12 UTC
--------------------

PING:
PING 201.69.169.101 (201.69.169.101) 56(84) bytes of data.
64 bytes from 201.69.169.101: icmp_seq=1 ttl=49 time=209 ms
64 bytes from 201.69.169.101: icmp_seq=2 ttl=49 time=209 ms
64 bytes from 201.69.169.101: icmp_seq=3 ttl=49 time=209 ms
64 bytes from 201.69.169.101: icmp_seq=4 ttl=49 time=209 ms

--- 201.69.169.101 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3207ms
rtt min/avg/max/mdev = 209.195/209.422/209.890/0.424 ms

26/10/2016 10:08:19 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.4 0.6 0.3 1.2 0.3
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 12.129.244.189 0.0% 10 0.4 0.4 0.4 0.5 0.1
4. 12.129.193.245 0.0% 10 0.4 19.8 0.4 138.1 45.1
5. 12.122.251.185 0.0% 10 1.1 6.5 1.1 33.8 11.5
6. cr2.la2ca.ip.att.net 0.0% 10 35.1 35.5 33.7 37.0 1.2
7. cr2.dlstx.ip.att.net 0.0% 10 31.6 33.3 31.6 34.5 0.9
8. gar27.dlstx.ip.att.net 0.0% 10 35.6 34.2 32.7 36.4 1.1
9. 192.205.35.250 0.0% 10 31.8 33.2 31.8 39.4 2.9
10. 94.142.98.11 0.0% 10 71.9 71.9 71.8 72.0 0.1
11. 5.53.6.26 0.0% 10 85.0 85.0 85.0 85.2 0.1
12. 94.142.98.156 0.0% 10 197.9 198.0 197.8 198.3 0.1
13. 84.16.6.103 10.0% 10 202.4 202.9 202.2 204.5 0.8
14. 187-100-36-230.dsl.telesp.net.br 10.0% 10 208.9 209.6 208.8 212.1 1.4
15. 201-69-169-101.dial-up.telesp.net.br 10.0% 10 209.2 209.3 209.2 209.5 0.1

26/10/2016 10:08:14 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 1.0 0.6 0.4 1.0 0.2
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 12.129.244.189 0.0% 10 40.9 9.7 0.3 52.4 19.7
4. 12.129.193.245 0.0% 10 71.7 7.6 0.3 71.7 22.5
5. 12.122.251.185 0.0% 10 1.1 6.5 1.1 40.5 12.7
6. cr2.la2ca.ip.att.net 0.0% 10 34.8 34.6 33.3 36.0 0.9
7. cr2.dlstx.ip.att.net 0.0% 10 35.3 33.9 32.1 35.3 1.2
8. gar27.dlstx.ip.att.net 0.0% 10 35.1 34.1 32.5 36.1 1.1
9. 192.205.35.250 0.0% 10 41.3 34.0 31.8 44.2 4.7
10. 94.142.98.11 0.0% 10 81.9 79.3 71.9 86.3 4.8
11. 5.53.6.26 0.0% 10 85.2 85.1 85.0 85.8 0.2
12. 94.142.98.156 0.0% 10 198.0 198.0 197.8 198.2 0.1
13. 84.16.6.103 10.0% 10 202.2 202.2 202.2 202.2 0.0
14. 187-100-36-230.dsl.telesp.net.br 20.0% 10 208.8 215.7 208.8 263.8 19.4
15. 201-69-169-101.dial-up.telesp.net.br 10.0% 10 209.4 209.4 209.2 209.6 0.1

26/10/2016 10:08:16 UTC



Rastreando a rota para 24.105.30.129 com no m ximo 30 saltos

0 Daliphar [192.168.0.111]
1 192.168.0.1
2 WirelessAP [192.168.1.1]
3 * * *
Calculando estat¡sticas para 50 segundos...
Origem aqui Este n¢/V¡nculo
Perdido/Enviado Perdido/Enviado
Salto RTT = Pct = Pct Endere‡o
0 Daliphar [192.168.0.111]
5/ 100 = 5% |
1 139ms 5/ 100 = 5% 0/ 100 = 0% 192.168.0.1
1/ 100 = 1% |
2 131ms 6/ 100 = 6% 0/ 100 = 0% WirelessAP [192.168.1.1]

Rastreamento conclu¡do.
Boa tarde!

26/10/2016 08:50Citação de Daliphar
| WirelessAP - 2 | 331 | 327 | 1 | 179 | 2124 | 3 |


Tente por favor usar apenas o modem da operadora e no cabo de rede e faça um flushDNS e um power cycle.

FlushDNS:

  • Link: https://us.battle.net/support/pt/article/liberar-renovar-ips-e-limpar-dns
  • Power Cycle:

  • Link: https://us.battle.net/support/pt/article/reiniciando-seus-dispositivos-de-rede
  • Não tenho como ligar direto no modem/cabo de rede
    Marcado como solução
    O latency parece ter diminuído e estabilizado, talvez algum problema com o patch recente ou até mesmo na operadora de internet. De qualquer forma obrigado pela atenção. =]
    Eu que lhe agradeço o Feedback ;)

    Junte-se à conversa

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