Support Site Shows Open Ticket and I Can't Close It
Updated: 2 weeks ago
Article ID: 13580
Common Problems
- I have a stuck ticket
- Cannot dismiss the warning: "You have received a ticket response. Click here to read it"
- Unable to dismiss message: "Your ticket requires additional information"
- I have a notification in World of Warcraft that I have a ticket open, even though I haven't made any ticket
If you are seeing a notification of an open Customer Service help-request:
- Go to your Ticket History
- In your Active Tickets, ensure that you Mark as Resolved any Answered help-request
- Click on View Archived Tickets and verify if you have any Cancelled help-request. If you do, click on it once
- Clear cache and cookies in your browser
Note: If this only happens when logged in World of Warcraft, try to Reset your User Interface.
If the problem persists, contact us.
Please log in to submit feedback.
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