BLZBNTBNA00000067
Updated: 1 year ago
Article ID: 26529
Common Problems
The Battle.net desktop app can't access or download a configuration file required to load your installed games.
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Restart the Battle.net desktop app to clear any stalled Agent processes.
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Restart your computer to resolve problems caused by programs and services running in the background.
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Update your drivers and operating system to resolve any compatibility issues.
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Advanced Troubleshooting
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Run a security scan to remove any viruses or malware infections.
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Configure your security software's exception list to allow Blizzard applications to run.
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Close all other applications to resolve software conflicts and free up resources.
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Check your network configuration to find any issues with your firewall, router, or port settings.
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Uninstalling and reinstalling the Battle.net desktop app may resolve rare launcher issues.
Tried everything here?
If the steps above did not resolve your problem, visit our Technical Support forum or contact us.
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