Missing Cosmetic Helm from the Shop

Updated: 2 months ago
Article ID: 17744
Relevant Products:

Common Problems

  • I lost the helm transmog I purchased on the shop.
  • I can't find where to buy the helm appearances.

I want to buy the helms

Cosmetic helms from the Battle.net Shop are no longer available for purchase. Customer Support cannot grant the helm appearances.

Previously purchased a helm and now it is missing from the collection and/or no longer transmogged

We have received multiple reports of this issue and can confirm it is not working as intended. Currently, we do not have a workaround or resolution that can be provided. We apologize for any inconvenience while our developers work as quickly as possible to resolve the issue.

If you discover a new issue, please submit a new Bug Report. Bugs submitted in-game do not receive a personal response. Instead, they'll be directed to the teams responsible for addressing them.

Note: If you recently claimed a Prime Gaming reward on Twitch and never received the helm, please try troubleshooting steps.