Play Button Is Grayed Out

Updated: 11 months ago
Article ID: 19363

Common Problems

  • Cannot click on the blue button "PLAY"
  • The Play button is gray and, cannot launch the game

The Play button will be grey if:

  • The game is on maintenance
  • The app is downloading a game update. Wait until the download is complete
  • Your app requires an update. Close the app and restart it
  • You don't own the game. Make sure you are logged in with the correct Blizzard account

If none of the above helps, try: