Updated: 4 weeks ago
Article ID: 19458

Common Problems

Something went wrong and our goblins couldn't figure out what, sadly. The best thing to do is try again.
Error Codes: BLZBNTBNU00000006

This error typically occurs when the application being uninstalled could not be found. This can occur when the application is moved to an unknown location or is already uninstalled.

To resolve the issue, try the following the steps:

  1. Try to locate the game from the App and try again.
  2. Uninstalling and reinstalling the App may resolve rare launcher issues.
  3. Configure your security software's exception list to allow Blizzard applications to run.
  4. Try creating a new administrator account to resolve permissions issues.
  5. If the issue persists, exit the App and uninstall the game manually.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.