Updated: 6 months ago
Article ID: 23418

Common Problems

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The Update Agent couldn't modify necessary files on your hard drive. This usually happens when the required files are locked or in use by another program. Follow the steps below to resolve the issue.

  1. Restart your computer to ensure that a part of the game is not open in the background.
  2. Run the repair tool to repair any damaged game files.
  3. Update or temporarily uninstall any security programs, which may mistakenly identify the application as a security threat.
  4. Try creating a new administrator account to resolve permissions issues.
  5. Uninstalling and reinstalling the App may resolve rare launcher issues.
  6. Uninstall and reinstall your game.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.