The Diablo II servers will automatically restrict connections when a game client is performing unauthorized behaviors. These restrictions exist to maintain server stability and prevent exploitative behavior such as botting and hacking.
If you are using an IP address which is shared with other users, any restriction will affect all users of the IP address. If you share your IP address with other players who have gotten a restriction, you will need to acquire a different IP address.
Connection restrictions in Diablo II can be applied for behaviors such as:
- Attempting to use an invalid CD-key
- Attempting to use a hacked or modified game client to log in to Battle.net
- Using unauthorized third-party programs or addons
- Connecting to Battle.net using a business network, cloud hosting service, VPN, or Proxy
- Rapidly connecting and disconnecting from Battle.net
- Switching between accounts or characters too quickly
- Leaving and joining games too quickly
- Scrolling through skill selection too quickly using the mouse wheel
- Repeatedly leaving an area and coming back to change shop or gambling items
- Repeatedly using a spell with no cast delay such as Amplify Damage or Glacial Spike
- Repeatedly using an incorrect password
- Harassing other players
- Advertising inappropriate website urls
- Spamming text or chat commands such as /whisper or /whois
- Connecting to Battle.net with more than 8 clients
Repeated login attempts after a restriction may extend the restriction.
If you find that your connection has been temporarily restricted, please remain offline for at least 48 hours. If after 48 hours you are still restricted, reinstall your game client or acquire a new IP address.
Customer Support cannot remove temporary restrictions for any reason or help with acquiring a new IP address.