Common Problems
- I can't claim a gift from the Gifts page
If you have trouble claiming an item from the My Gifts page, try logging in to the Battle.net App and clicking the gift icon to claim your item.
If you still can't claim the item, make sure you don't already own the product you are trying to claim. Some game promotions may reward you with an item you already have.
If you already own the item that was gifted, and it is not refundable, you can ignore the gift until it expires, or potentially claim it in a different play region, depending on the game.
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