Checking Your Shop Order Status

Updated: 5 months ago
Article ID: 167168

Common Problems

  • How can I check the status of a Shop order?

When you place an order on the Shop or any of our in-game shops, you can review it on your Transaction History page.

Meaning of each order status:

  • Submitted or Pending—Your payment did not complete yet, your transaction is in progress. Please wait for 24 hours.
  • Complete—Your order has been shipped.
  • Failed—Your payment did not complete. Check our Solutions to Common Payment Issues before you place a new order.
  • Canceled—Your order has been canceled. You may place a new order.
  • Declined—Your payment was rejected by Blizzard. Contact Customer Support before you place a new order.

You will not be charged for incomplete orders (failed, canceled or declined). If you paid with credit card, your statement might show a pre-authorization hold which your bank should release shortly.

If your order status shows as Chargeback, check our Chargeback Repayment Options.