World of Warcraft Mount Missing from Collection

Updated: 1 week ago
Article ID: 48969

Common Problems

  • There are mounts missing from my journal.
  • One of my mounts is suddenly greyed out and I can't summon it.

If you are missing a mount from your in-game Collection:

  1. Ensure that the filters are appropriately checked
    1. Open the Collection tab
    2. Click on the Filter tab
    3. Within the Filter tab, ensure that Collected is checked. Under Sources, check All Sources
  2. Try using /cast mount name or /use mount name
  3. Ensure you are searching for the correct name, as mount names may be different from the name of the item you used to learn the mount.
  4. Perform a user interface reset

Note: If you have transferred a character or game account between accounts, you will no longer have access to the account bound mounts from the original account.

Shop Mounts

  • Mounts may not show up in your journal until your order shows as Complete or Shipped, which can take up to 24┬áhours after the order is placed.
  • Failed or refunded orders will remove the mount from your journal until it is purchased again.
  • Mounts will only appear in the region you purchased them.