Verifying Your Battle.net Account Has Been Set Up for Game Pass

1. Navigate to your Battle.net Account Connections page
2. Next to Xbox Network, make sure the Xbox Account with your Game Pass subscription is listed
   1. If the correct account is linked, you are good to go!
3. If no account is listed, click the +Connect button to initiate the linking process
   • Ensure you are linking the correct account, account links have cooldowns limiting how often they can be changed. Customer Support cannot assist with bypassing cooldowns on linking accounts. 
4. If the wrong Xbox Account is listed and it has been more than 1-year since the accounts were linked:
   1. Click Disconnect
   2. Click +Connect to initiate the linking process for the correct Xbox Account
5. If the wrong Xbox Account is listed and the link cooldown has not yet expired, you will need to use a new or different Battle.net Account to link to your Xbox Account.

If you cannot link your Xbox and Battle.net Accounts:

1. Make sure your Battle.net Account is not a trial account
   • Log in to your Battle.net Account Management Page to complete registration
2. Check if your Battle.net Account already has an account linked to it. Each Battle.net Account may only have one Xbox Account linked to it
3. Check if your Xbox account is already linked to a different Battle.net Account. The same account cannot be linked to multiple Battle.net Accounts
   • You may need to unlink the wrong account, and link the correct account

Note: Account links have cooldowns limiting how often they can be changed. You will receive a warning in Battle.net Account Management specifying the cooldown length when disconnecting an account type that has a cooldown. Customer Support cannot assist with bypassing cooldowns on linking accounts. You can link the Xbox Live account back to your previous Battle.net account.