Receiving Error "Zounds! An Internal Error Occurred" When Making Purchase

Updated: 4 weeks ago
Article ID: 100452

Common Problems

  • Error when I try to make a purchase: Zounds! An internal error occurred. Try again a bit later.
  • Error: Zounds! We encountered an issue completing your transaction. Please try again later. If the issue persists, please click here.

This error message appears when your billing information contains errors or your payment method has insufficient funds. Follow the steps below to resolve it:

  1. Make sure your payment method has enough funds.​ Depending on your location, you may have to account for taxes or currency conversion fees.
  2. Clear the cache and cookies in your browser or try a different browser.
  3. Make sure you enter all your payment details correctly.
  4. Your payments may fail if your payment method's country of issue is different from the country registered on your account. If you have moved countries, update your registered country and try again.

If you tried the steps above, contact your payment provider or try another of our Accepted Payment Methods.