Hearthstone Shop Waiting for Authorization

Updated: 1 month ago
Article ID: 10458
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Common Problems

Can't make purchases in Hearthstone due to store "Waiting for Authorization."

This error appears when you have a purchase in progress on another device. To resolve the error, log in to Hearthstone on the device you previously attempted a purchase with. Once you complete that purchase, you'll be able to access the shop normally.

Tried everything here?

If you have tried these steps and still require assistance, please visit our Technical Support Forum or contact us.

Note: Please wait at least 30 minutes after the order has been placed before contacting us. The order may still be trying to process, but 30 minutes will ensure that it has timed out, and then we can interact with it.