- I paid for a transfer and I didn't receive it
- My character is locked after I attempted a transfer
- I purchased a realm change and it has not gone through yet
Character Transfers, Guild Name Changes, and Faction Changes can take up to 24 hours to complete. If you purchased a Character Transfer and you have not received it or are not able to use it after 24 hours, it is most likely connected to a payment issue. Please check the status of your payment on your Order History page and consult below based on the status.
Queued, Pending, or Processing
Your payment is in progress and the transfer will not be available until it is complete. If your order is stuck in this status for more than 24 hours, contact us for assistance.
Failed OR Declined
Your payment did not complete and you will need to start a new order.
You will not be charged for incomplete orders. Your financial institution might hold the funds for a while, even after an order is canceled or fails, but they should release them shortly.
If you can't cancel your paid service, contact us for assistance.
Your bank returned the funds. You may have received an email notification. Please visit the Chargeback Repayment Options article.
Shipped or Complete
Payment was successful and your character should be ready to play on the new realm. If you can see your character in your selection screen, but the character is unplayable, please contact us.