Cannot Save Payment Method - Unknown Error

Updated: 2 months ago
Article ID: 113688

Common Problems

  • When I click "Save Payment Method" I receive an error
  • I can't buy anything because the website won't let me register my credit card
  • I'm trying to create my payment profile but it's not working, it gives me an error

If you receive an error when paying in our Shop, it may be due to a number of reasons. Saving your payment method in your Blizzard account wallet often helps. If you are trying to use an existing billing profile, updating it can also resolve the payment issue. Please try the following:  

  1. Delete all billing profile from your wallet
  2. Clear cache and cookies in your browser: Chrome | Firefox | Internet ExplorerSafari
  3. Add a new profile from scratch with your preferred payment method

If the problem persists, please contact your financial institution.