Why Is My Payment Queued?

Updated: 6 months ago
Article ID: 11453
Relevant Games:

Common Problems

  • My purchase was not delivered yet, the order status says "Queued"
  • How long until my order is processed?

After you place an order in the Blizzard Shop or any of our in-game shops, you can review it on your Order History page. Please note that payments can take up to 24 hours for processing.


  • Queued—The payment is still processing, or inventory is not yet available.
  • Pending PayPal—Waiting for payment processing through PayPal.
  • Payment Review—Payment information is being verified.
  • On Hold—The order may need additional data verified.
  • Processing—The order is being processed.


  • Shipped/Complete—The order has been shipped.


Note: You will not be charged for incomplete orders. Your financial institution might hold the funds for a while, even after an order is cancelled or fails, but they should release them shortly. 

  • Cancelled—The order has been cancelled by the customer.
  • Failed/Declined—The order failed and will not be fulfilled.