Common ProblemsPurchased heirloom item and would like a refund.
The game automatically adds heirloom items to your collection permanently immediately after you accept the in-game warning that your gold will be removed, so they cannot be refunded. Heirloom upgrades (weapon casings and scabbards) can be refunded until they are used. After they are used, they become part of your heirloom collection as well. Game Masters do not assist with heirloom refunds.