Can't Connect to Overwatch

Updated: 2 months ago
Article ID: 116108
Relevant Games:

Common Problems

  • I am immediately disconnected while logging in to Overwatch
  • I receive the error "Lost Connection to Game Server" as soon as I log in
  • Overwatch gets stuck in a loop while logging in to the game

Before trying the following steps, check the BlizzardCS Twitter for any service interruptions.

  1. Make sure your game is up to date by selecting Check for Updates from the Options menu in the Blizzard Battle.net desktop app.
  2. Make sure you have the correct option selected from the Region / Account dropdown above the Play button on the Blizzard Battle.net desktop app.
  3. Run the repair tool to repair any damaged game files.
  4. Reset your network devices to make sure your router hasn't become flooded with data.
  5. Release and renew your IP and flush your DNS to resolve any network conflicts.
  6. Check your network configuration to find any issues with your firewall, router, or port settings.
  7. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  8. Disable or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  9. Try closing background applications to resolve any software conflicts.
Advanced Troubleshooting
  1. Old network card drivers and settings may affect your connection in our games. Try troubleshooting your network card.
  2. Check your network configuration to find any issues with your firewall, router, or port settings.
  3. If you're using a VPN, try removing it.
  4. Disable any proxies that may interfere with the login module.
  5. Run a security scan to remove any viruses or malware infections.
  6. Disable or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  7. Try creating a new administrator account to resolve permissions issues.
  8. Your Windows Hosts file may contain incorrect entries. Check and reset any incorrect Hosts file entries.
  9. Old firmware on your modem and router can cause issues with complex game connections. Visit the manufacturer's website for instructions on how to apply firmware updates.
  10. If the problem persists, uninstall and reinstall the game.

Tried everything here?

If you have tried these steps and still require assistance, please visit our Technical Support Forums or contact us.

  1. Check your network configuration to find any issues with your firewall, router, or port settings.
  2. Reset your network devices to make sure your router hasn't become flooded with data.
  3. Run your console's built-in connection test (PlayStation 4) (Xbox One).
  4. Use your console's internet browser to run a Looking Glass test. This will help determine if the problem is between your console and our servers.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact your console's manufacturer for more assistance (Sony) (Microsoft).