Can't Connect to Heroes of the Storm

Updated: 2 months ago
Article ID: 116112
Relevant Games:

Common Problems

  • I am immediately disconnected while logging in to Heroes of the Storm
  • Heroes of the Storm gets stuck in a loop while logging in to the game

Before trying the following steps, check the BlizzardCS Twitter for any service interruptions.

  1. Make sure your game is up to date by selecting Check for Updates from the Options menu in the Blizzard app.
  2. Make sure you have the correct option selected from the Region / Account dropdown above the Play button on the Blizzard app.
  3. Run the repair tool to repair any damaged game files.
  4. Reset your network devices to make sure your router hasn't become flooded with data.
  5. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  6. Update your drivers and operating system to resolve any compatibility issues.
  7. Release and renew your IP and flush your DNS to resolve any network conflicts.
  8. Close all other applications to resolve software conflicts and free up resources.
  9. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
Advanced Troubleshooting
  1. Check your network configuration to find any issues with your firewall, router, or port settings.
  2. If you're using a VPN, try removing it.
  3. Disable any proxies that may interfere with the login module.
  4. Run a security scan to remove any viruses or malware infections.
  5. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  6. Try creating a new administrator account to resolve permissions issues.
  7. Your Windows Hosts file may contain incorrect entries. Check and reset any incorrect Hosts file entries.
  8. Old firmware on your modem and router can cause issues with complex game connections. Visit the manufacturer's website for instructions on how to apply firmware updates.
  9. If the problem persists, uninstall and reinstall the game.
  1. Make sure your game is up to date by selecting Check for Updates from the Options menu in the Blizzard app.
  2. Make sure you have the correct option selected from the Region / Account dropdown above the Play button on the Blizzard app.
  3. Run the repair tool to repair any damaged game files.
  4. Reset your network devices to make sure your router hasn't become flooded with data.
  5. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  6. Update your drivers and operating system to resolve any compatibility issues.
  7. Release and renew your IP and flush your DNS to resolve any network conflicts.
  8. Close all other applications to resolve software conflicts and free up resources.
  9. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
Advanced Troubleshooting
  1. Check your network configuration to find any issues with your firewall, router, or port settings.
  2. If you're using a VPN, try removing it.
  3. Disable any proxies that may interfere with the login module.
  4. Run a security scan to remove any viruses or malware infections.
  5. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  6. Try creating a new administrator account to resolve permissions issues.
  7. Repair Application Support permissions, which may prevent installation or startup.
  8. Old firmware on your modem and router can cause issues with complex game connections. Visit the manufacturer's website for instructions on how to apply firmware updates.
  9. If the problem persists, uninstall and reinstall the game.

Tried everything here?

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