Cannot Create a New Character

Updated: 2 weeks ago
Article ID: 11685
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Common Problems

  • Can't create a character on WoW Classic realm
  • Error: You already have the maximum number of characters allowed on this account
  • I deleted my Alliance characters to switch to Horde, but now I can't create a Horde character

Recently Connected Realms

We are currently aware of an issue where WoW accounts with characters on realms that were recently connected may be the characters who were on the original version of the realm as active, giving an inaccurate character count.

To fix this issue, you will need to log in to the realm where the characters were originally to refresh the character count. Customer Service cannot see these "ghost characters," but you can find them yourself using the following steps:

  1. On the Character Selection screen, open the WoW Shop
  2. Select Character Transfer
  3. Go through each realm on the realm list in the transfer menu, making a note of any characters that seem inaccurate
    • Examples:
      • Several duplicate characters on the same realm
      • Characters which are on a realm where you know they are not
  4. Go back to the Character Selection screen and click the Change Realm button
  5. Select a realm which was listing inaccurate characters and go to that realm's Character Selection screen
  6. Repeat Steps 4 and 5 for each realm that you noted earlier

Once you have logged in to the Character Selection screen for each realm that had an inaccurate count, your WoW character list will update to show the correct character account. If you found all of the realms, you should now be able to create a new character.

Over 50 Characters on Account

World of Warcraft accounts in the current expansion have a limit of 50 characters per account and realm. It is possible due to some mechanics to have more than 50 characters on your account. If this is true, you must delete characters to bring your account total down to below 50 before you can create a new character.

If you are seeing that you have fewer than 50 characters showing on your account, contact us so that we can investigate.

WoW Classic

You cannot create a character on a locked Classic server while all of your characters on that server are deleted.

If you would like to undelete a character, please see our Undelete World of Warcraft Character article for assistance.