I am Unable to Remove my Authenticator

Updated: 2 weeks ago
Article ID: 358184

Common Problems

  • I need to remove the authenticator because it moved to the Battle.net app
  • I changed my phone number and can't remove my authenticator
  • Changed the mobile device without removing the authenticator from the previous device first
  • I lost my cellphone

If you still have access to your account and authenticator, you can Manage Security Options on your account to remove or update it.

If you can't log in to your account, we can help you remove your authenticator.

NoteBlizzard Phone Notifications will help you log in if you have problems with your authenticator.