Purchased Mount, Pet, Toy, or Transmog on the Wrong Region
Common Problems
- Bought a mount but I don't see it in-game
- I purchased a pet but I was charged in the wrong currency
If you recently purchased an item from the Blizzard Shop for the wrong region, you can check if the order is eligible for a refund.
Purchases cannot be transferred between regions. Customer support cannot assist with bypassing this restriction.
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