Updated: 1 month ago
Article ID: 12648

Common Problems

An internal error occurred. Please wait a few moments and try again. If this error continues, try restarting the desktop app.
Error Code: BLZBNTAGT0000096A

This error is caused by performing conflicting actions at the same time. Follow the steps below to resolve the problem.

  1. This problem will often resolve itself, try again.
  2. Restart the Blizzard desktop app to clear any stalled Agent processes.
  3. Delete the Tools folder to automatically rebuild outdated or corrupt files.
  4. Restart your computer to resolve problems caused by programs and services running in the background.

Note: This can also be caused due to VPN/proxies like Hamachi. So make sure to uninstall them to resolve the issue.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.