Can't Add Real ID Friends

Updated: 1 month ago
Article ID: 12732
Relevant Games:

Common Problems

I can't add friends by using the email address.

  1. Check whether Parental Controls are enabled
    • If so, update your Parental Controls to ensure that Real ID is allowed and make sure "Blizzard Account Mute" is not activated
    • If not, proceed to step 2.
  2. Ensure Real ID is enabled on your Blizzard account.
    1. Log into Blizzard account management
    2. Navigate into the Privacy Options
    3. Check Enable Real ID
  3. Assure that you are logged in on the same region in the Blizzard App.