App Missing News or Ads

Updated: 2 years ago
Article ID: 129614

Common Problems

No ads or news showing on App. 

This error can occur when something is blocking part of the App. Make sure any personal anti-virus software installed on the system is setup to fully exclude the App.

Check to confirm the Operating System Firewall and Ports are open. If you continue to experience issues, do the following:

  1. Uninstall the App
  2. Delete the Tools
  3. Open file explorer/file manager
  4. Type the following into the address bar (not the search bar): %APPDATA%
  5. Delete the BNet and Blizzard folders inside the %APPDATA% folder if they exist
  6. Repeat steps 4 and 5 with %LOCALAPPDATA% and %TEMP%
  7. Reinstall the App

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.