Stuck on Blizzard Update

Updated: 4 months ago
Article ID: 13366

Common Problems

Download stuck on the "Updating Setup Files" step.

Getting stuck on the Updating Setup Files loading screen may indicate that the Blizzard Update Agent is having issues installing the game. If you're stuck longer than a few minutes on this screen, follow the troubleshooting steps below:

  1. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  2. Close all other applications to resolve software conflicts and free up resources.
  3. If you're using a Mac, Repair Disk Permissions to resolve any permission conflicts with logon modules.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.