BLZBNTBTS0000005D

Updated: 5 days ago
Article ID: 13495
Relevant Games:

Common Problems

We're having trouble starting Blizzard services. Please try again. If the problem persists, try restarting your computer.
Error Code:BLZBNTBTS0000005D

This error occurs when the Blizzard Update Agent is prevented from launching properly. This is usually caused by missing or corrupted Agent files. Follow the steps below to resolve the issue.

Windows

  1. Close all other applications to resolve software conflicts and free up resources.
  2. Restart your computer to resolve problems caused by programs and services running in the background.
  3. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
  4. If the problem persists, uninstall and reinstall the game.

Mac

  1. Update your drivers and operating system to resolve any compatibility issues.
  2. Close all other applications to resolve software conflicts and free up resources.
  3. Restart your computer to resolve problems caused by programs and services running in the background.
  4. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
  5. Repair Disk Permissions to resolve any permission conflicts with logon modules.
  6. Try repairing the Shared folder directory to resolve any permission issues.
  7. If the problem persists, uninstall and reinstall the game.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.