Character Unavailable After Transferring to Lower Box Level Account

Updated: 5 months ago
Article ID: 142056
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Common Problems

  • Character transferred and now is locked
  • Transferred character between my accounts, now i can't log in.
  • Character grayed out after transfer

In order to access a character after a transfer, your account must be eligible to play that characters level, class, and race.  

If you have transferred a level 51+ character from a Shadowlands World of Warcraft account to a Battle for Azeroth account, please contact Blizzard Customer Service.