Waiting on Another Installation or Update

Updated: 9 months ago
Article ID: 14236

Common Problems

  • Waiting on Another Installation or Update.
  • Can't update World of Warcraft.
  • Hearthstone is stuck waiting for something else to update.

If your region is currently patching or undergoing maintenance you may not be able to update. Check BlizzardCS on Twitter for breaking news and information on our services. If there is no maintenance in your region follow the steps below to resolve this error.

  1. Check to see if any games or the Battle.net desktop app are updating.
  2. Restart your computer to resolve problems caused by programs and services running in the background.
  3. Update your drivers and operating system to resolve any compatibility issues.
  4. Run a security scan to remove any viruses or malware infections.
  5. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
  6. Configure your security software's exception list to allow Blizzard applications to run.
Advanced Troubleshooting
  1. Disable any proxies that may interfere with the login module.
  2. Check your network configuration to find any issues with your firewall, router, or port settings.
  3. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  4. Uninstalling and reinstalling the Battle.net App may resolve rare launcher issues.
  5. If the problem persists, uninstall and reinstall the game.

Note: World of Warcraft addon managers can prevent Agent from updating game files. Disable or temporarily uninstall these programs.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.