Unhappy with Race or Name After a Paid Service

Updated: 2 weeks ago
Article ID: 14386
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Common Problems

  • I forgot to change the name of my character 
  • I did a Faction Change and I picked the wrong race by mistake
  • I paid a Race Change and I don't like the name I chose for my character

If you bought a Race or Faction change and are unhappy with the features you chose for your character, visit the barber shop in-game. It allows changing any features including your gender.

If you are unhappy with the race or name you chose for your character these cannot be changed in-game, but Customer Support may be able to help if contacted immediately after using the service. Please note that assistance is not guaranteed.

Customer Support does not assist with mistakes made when boosting characters. Always use the Class Trial before you boost a character to make sure you are certain of your choice.