BLZBNTBTS00000028

Updated: 1 week ago
Article ID: 15053
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Common Problems

We can't connect you to the Blizzard patch service. Please check your internet connection and try again.
Error Code: BLZBNTBTS00000028

This error occurs when your connection to our servers is blocked. This may be caused by a third-party program. Follow the steps below to resolve the issue.

  1. Update your drivers and operating system to resolve any compatibility issues.
  2. Close all other applications to resolve software conflicts and free up resources.
  3. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  4. Disable any proxies that may interfere with the login module.
Advanced Troubleshooting
  1. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  2. Update Flash in Internet Explorer, even if you normally use a different browser.
  3. Check your network configuration to find any issues with your firewall, router, or port settings.
  4. Reset your Windows Firewall to its default settings.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.