Updated: 3 years ago
Article ID: 171904

Common Problems

Your balance grant didn't work
Error Code: BLZBNTSHP30000302

Many of you who plan on purchasing a physical Collector's Edition version of our games are also interested in the benefits you get from pre-purchasing the digital versions. To help with that, we may credit you the cost of the pre-purchase version in Balance directly to your account when you later claim the Collector's Edition of the same game.

We tried to credit you Balance for the cost of your pre-purchase, but your original purchase is still under review. Wait for the transaction to complete before trying again.

If you're still unable to claim balance after the transaction is complete, contact us.