Updated: 6 days ago
Article ID: 172456

Common Problems

Your balance grant didn't work
Error Code: BLZBNTSHP30000306

Many of you who plan on purchasing a physical Collector's Edition version of our games are also interested in the benefits you get from pre-purchasing the digital versions. To help with that, we may credit you the cost of the pre-purchase version in Blizzard Balance directly to your account when you later claim the Collector's Edition of the same game.

We tried to credit you Blizzard Balance for the cost of your pre-purchase, but balance is not available in your country. Contact us for assistance.