Won Hearthstone Arena But Shows as Loss

Updated: 1 month ago
Article ID: 17276
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Common Problems

  • I won in Arena but it says I lost?
  • My run ended early

We're aware of an issue, described in detail below, that can prevent players from receiving win credit from an Arena match win. We no longer need any new reports of the issue. Unfortunately, we are unable to provide compensation for this loss.

When disconnected in the matchmaking queue you may not actually disconnect from the original server. If you reconnect to a new server, the original one will time out and result in a loss. Gameplay continues on the current server as normal, but the loss from the original server will count as a loss, regardless of the result of the game on the current server.