Missing Cosmetic Helm from the Shop

Updated: 1 week ago
Article ID: 17744
Relevant Products:

Common Problems

  • I lost the helm transmog I purchased on the shop.
  • I can't find where to buy the helm appearances.

I want to buy the helms

Cosmetic helms from the Battle.net Shop are no longer available for purchase. Customer Support cannot grant the helm appearances.

Previously purchased a helm and now it is missing from the collection

We have received multiple reports that this appearance can disappear from the appearances collection, as well as from any items it is currently transmogged to. The appearance usually re-appears in the Wardrobe after some time, but can disappear again. We currently do not have a workaround or resolution.

We appreciate your patience while our developers are working to resolve this.