Common Problems
- I lost the helm transmog I purchased on the shop
- I can't find where to buy the helm appearances
Cosmetic helms from the Battle.net Shop are no longer available for purchase. Customer Support cannot grant the helm appearances.
The issue which was causing store appearances to disappear from accounts has been resolved. You should no longer lose these appearances.
Note: If you claimed a Prime Gaming reward on Twitch and never received the item, please try these troubleshooting steps.
Please log in to submit feedback.
Did you find this article helpful?
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!