- I lost the helm transmog I purchased on the shop.
- I can't find where to buy the helm appearances.
I want to buy the helms
Cosmetic helms from the Battle.net Shop are no longer available for purchase. Customer Support cannot grant the helm appearances.
Previously purchased a helm and now it is missing from the collection and/or no longer transmogged
We have received multiple reports of this issue and can confirm it is not working as intended. Currently, we do not have a workaround or resolution that can be provided. We apologize for any inconvenience while our developers work as quickly as possible to resolve the issue.
If you discover a new issue, please submit a new Bug Report. Bugs submitted in-game do not receive a personal response. Instead, they'll be directed to the teams responsible for addressing them.
Note: If you recently claimed a Prime Gaming reward on Twitch and never received the helm, please try troubleshooting steps.