Missing Cosmetic Helm from the Shop

Updated: 5 months ago
Article ID: 17744

Common Problems

  • I lost the helm transmog I purchased on the shop
  • I can't find where to buy the helm appearances

Cosmetic helms from the Battle.net Shop are no longer available for purchase. Customer Support cannot grant the helm appearances.

The issue which was causing store appearances to disappear from accounts has been resolved. You should no longer lose these appearances.

Note: If you claimed a Prime Gaming reward on Twitch and never received the item, please try these troubleshooting steps.