Common Problems
- I didn't put the authenticator on my account
- I don't know why there's an authenticator on my account
- I don't have an authenticator
Attempt to recover your account is you have not yet done so.
If you still cannot access your account, contact us.
If you believe your account has been hacked, follow the steps on our Account Hacked page. You can find additional information on how to secure your account from unauthorized access here.
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