Updated: 1 month ago
Article ID: 19458
Relevant Games:

Common Problems

Something went wrong and our goblins couldn't figure out what, sadly. The best thing to do is try again.
Error Codes: BLZBNTBNU00000006

This error may happen when something interferes with the uninstall process. To troubleshoot it, follow the steps below.

  1. Restart your computer to resolve problems caused by programs and services running in the background.
  2. Delete the Tools folder to automatically rebuild outdated or corrupt files.
  3. Run Software Update to check for pending updates to software, drivers, and firmware.
  4. Close all other applications to resolve software conflicts and free up resources.
Advanced Troubleshooting
  1. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  2. Make sure Windows Secondary Logon is enabled, which Blizzard Agent requires to run correctly.
  3. If the issue persists, exit the Blizzard desktop app and uninstall the game manually.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.