Character Missing From the List of Deleted Characters

Updated: 7 months ago
Article ID: 19994
Relevant Products:

Common Problems

  • Can't undelete my character, I can't see it in the list 
  • I want to restore my character but it isn't there

A character is eligible for restoration depending on its level at the time you deleted it:

IF YOUR CHARACTER IS...IS IT ELIGIBLE FOR RESTORATION?
Under level 10, or a Class Trial
No
Between level 10 and 29
Yes, within 90 days of deletion.
Between level 30 and 49
Yes, within 120 days of deletion.
Level 50 or higher
Yes
 

If a character doesn’t appear on your list, it means it was purged from the database because it was below level 50 and it was deleted too long ago. Purged characters cannot be restored by any means.

Blizzard Customer Support will not assist with bypassing any of the above limitations.