Updated: 4 years ago
Article ID: 20368

Common Problems

Something went wrong while trying to install. Please try again. If this error happens again, please download a new installer for what you're trying to install and try again.

The game could not be installed due to a bad installation disc or corrupt installation files. Follow the steps below to resolve the issue.

  1. If you're installing the game from a disc, remove and reinsert the disc.
  2. If you're installing from a downloaded installer file, re-download the game installer.
  3. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  4. Disable any proxies that may interfere with the login module.

Tried everything here?

If you have tried these steps and still require assistance, visit our Technical Support Forums (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.