Game Install or Update Stuck on Initializing

Updated: 8 months ago
Article ID: 206714

Common Problems

  • Can't install, the download is stuck on Initializing (0%)
  • I can't update my game, it's been stuck at Initializing for 30 min

If you're having trouble installing or updating a game because the Desktop App is stuck at "Initializing," try the following steps:

  1. Restart Desktop App
  2. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat
  3. Delete the Tools folder to automatically rebuild outdated or corrupt files
  4. Close all other applications to resolve software conflicts and free up resources
  5. Update your drivers and operating system to resolve any compatibility issues