Stuck on Initializing While Installing or Patching

Updated: 7 months ago
Article ID: 206714

Common Problems

  • Can't install, the download is stuck on Initializing (0%)
  • I can't update my game, it's been stuck at Initializing for 30 min

If you're having trouble installing or updating a game because the Battle.net Desktop App is stuck at "Initializing," try the following steps:

  1. Shut down your Battle.net App
  2. Press the Windows Key + R
  3. Type %programdata% and select OK
  4. Delete these three folders:
    • Battle.net
    • Battle.net_components
    • Blizzard Entertainment
  5. Restart your Battle.net App