Computer Restarts or Shuts Down While Playing a Blizzard Game

Updated: 9 months ago
Article ID: 210453

Common Problems

While I am playing your game my computer shuts down
My computer restarts when playing a Blizzard game

This issue is not supported by Blizzard Customer Service as it is not caused by a Blizzard product. We've provided some suggestions below, but you will need to consult your computer manufacturer or a local technical troubleshooter if the issue persists.

If your computer restarts or shuts down while playing a game, it has an underlying issue that needs to be resolved. The following are our recommended troubleshooting steps:
  1. Check for overheating, which is the most common cause of restarts or shut downs during gameplay
  2. Update your drivers and operating system
  3. Most other causes of this issue relate to faulty or loose computer hardware. Consult your computer manufacturer or a local technical troubleshooter for further assistance. Blizzard Customer Service cannot assist with this issue as it is not caused by a Blizzard product